it can be pitiful to acquire to report that my many email messages to Client Relations haven't been answered as of to date Oct 29, a total lack of one of the most elementary courtesy toward an 84 many years aged To start with-Class passenger and Frequent Flier….
never ever at any time gained this sort of lousy service and a business that simply doesn’t care about there paying out shoppers
I labored at Boeing for Plenty of yrs, until eventually I eventually came to my senses to The reality that the CEO Jim McNerney will not certainly problem himself Along with the ‘precise function’ getting done. As an alternative, he cuts it down up to now with layoffs, that he essentially shoots himself during the foot. You would probably Consider this would damage. Having said that, he leaves just an organization prior to the penny drops. He did the very same factor with 3M ahead of he took the job as being the Boeing CEO.
my grand mom take a flight from Ecuador 2/18/sixteen (prevent in Miami)in route to Big apple,when she was waiting around for getting her baggage what a shock she acquired!!her baggage was broken and anyone within steal some very good which was inside,also the zipper was violated(broken)she missing in merchandise that she convey it to my relatives with the Charge about $350 when she knowledgeable what occurs in AA counter in JFK NY they offered to changed her fresh luggage by having an made use of and previous one that appears like they get while in the garbage!!.also they mentioned that to fix takes about four months!
I am currently over a flight from JFK to LAX on American Airlines (flight 0019) and was Really discouraged which i Practically skipped the flight as a consequence of terribly Prolonged lines to receive through security. For my 11:00 struggle, I arrived on the airport at nine:forty five — delighted to obtain a lot of time to get to my gate, or so I thought; I hardly designed it within the flight and I had been the final a single in the doorway with no time to get h2o or utilize the restroom.
On landing in Roatan on Feb fourteen, I acquired a bit of my baggage was continue to in Miami and they would have it over the plane on another flight from Miami to Roatan, the following Saturday!
Also counsel that each passenger place there carry on in size checker so all travellers are addressed equitably.
I are seeking to make contact with the airline for over an hour without any achievement. Exactly what are my alternatives?
What I need to request from American Airways is can you men be sure to waive this charge for us. I am aware I called in nowadays and compensated different, but when you guys can make sure you help us out, that would necessarily mean a good deal for our spouse and children On this holiday break.
There exists a Center aged African American female with a brief hair Slash and glasses at your Philadelphia Airport area who refused to present me her full name Once i asked for it due to her despicable Mindset. She at last explained to me her identify was “D†and hid her name badge as she stated this. “D†doesn't are worthy of a task in client service and particularly not in your top quality check in area where I encountered her. As I rushed previous the prolonged TSA line to your self service ticketing counter with only forty minutes right up until my flight departed I had been happy to see there was a totally free kiosk. I began to retrieve my reservation and midway through this process “D†walked as many as me and said “This is often for first class travellers only†I seemed up in the display screen puzzled since there wasn’t any indicator or indicator which the kiosks were top notch kiosks and Also I wondered how “D†knew I was or wasn't first-class and why she would make these kinds of an assumption. I replied “Excuse me?†“D†condescendingly stated “These kiosks are for top quality travellers onlyâ€.
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I am sorry to claim that our expertise on the AA counter in Newark was lower than stellar – Of the two buyer service reps at the counter aiding passengers checking in, just one focused her the perfect time to ONLY Firstclass travellers, and the opposite lady looked as if it would click for source do as tiny as you possibly can – also busy worrying about what Absolutely everyone else was carrying out – all apart from what she might be undertaking! As the road grew extended, the a lot less intrigued she grew to become, and her Perspective was horrific – It took us fewer time for you to get on the Airport than it did standing in line to examine in! (over an hour with only four people today before us). By the time we stepped up into the counter – a different representative got on board – we had to “relaxed ourselves down†– it is possible to imagine how one other forty or so persons began to come to feel driving us! When you constantly try to tell us, you “care†regarding the passenger, and this specific could use a little bit of attitude adjustment – or discover her A further situation!
Lastly we obtained all of our baggage and naturally considered one of my bags wasn't there. As envisioned it had been lost, my sons car or truck seat was shed. The exact same ladies that had lied previously spelled out that it needed to be there, scanned in.
I assumed there being a coverage for overweight persons. I used to be up towards the window the entire journey.I compensated for my seat but as it turned out I really didn’t have one particular. Together with the Outdated Piedmont continue to traveling wondering American would do much better, sad throughout.